User Feedback

If you have suggestions for improvements to the service, website or pregnancy summaries please contact us or use our feedback form

As part of our interest in service user satisfaction UKTIS regularly asks for feedback from service users. Here are just a few comments that we have received from our users over the past 12 months. Thank you to everyone who replied.

‘While I’m here, I might as well thank you for such an excellent service. The summaries you provide contain the perfect balance between brevity and detail. So much more useable than any other pregnancy resource. The telephone support I’ve received in the past has, without any exaggeration, also been fantastic on every occasion. Keep up the great work.

‘Stick around.’

‘Always very helpful!’

‘Staff were very thorough and helpful.’

‘The person I spoke to was very helpful’

‘Very useful and necessary service. Staff always very helpful and knowledgeable – thank you.’

‘Didn’t know of your existence. Poisons unit put me through. The service was brilliant. Phoned back when said would. Why don’t other organisations provide this service! Well done.’

‘A great service.’

‘Service is always timely and efficient – thank you.’

‘Excellent service. Have always found responses to my queries are provided in timely management (which helps greatly when managing anxious patient groups).’

‘Very helpful.’

‘Useful resource for information.’

‘Excellent, thank you.’

‘This is a fantastic service – I do lots of antenatal care in an area where we have a lot of older mothers who tend to be on medication and it is really good to be able to get up-to-date information.’

‘Every time I have used this service I have found it to be excellent. Overall I found my entire experience with UKTIS excellent and do recommend it.’

‘A fantastic service.’

‘Fantastic quick relevant service.’

‘Keep up the good work.’

‘It is fantastic!’

‘Very helpful!’

‘Excellent service, helpful staff.’

‘Excellent service.’

‘Service provided gave me confidence in the decisions made. The staff member was also relieved. It was useful having assistance from an advisor who previously worked in clinical laboratories and understood the background.’

‘Hope Government continues to fund this important service!’